People Development, and Coaching & Mentoring Others

Develop the skills to grow people and performance across your team. Explore the relationship between people development, personal growth and performance management, and learn when to apply training, counselling, consulting, mentoring or coaching. Build confidence in active listening, powerful questioning and emotional intelligence, while using practical frameworks like GROW and OSCAR. Finish equipped to run purposeful conversations, give constructive feedback and foster a culture of learning that supports both individual and organisational success.

Through five structured modules, you will:

1. Understand the relationship between people development, personal development, and performance management.
2. Explore key approaches to development, including training, counselling, consulting, mentoring, and coaching.
3. Learn when and how to apply coaching and mentoring effectively in different workplace scenarios.
4. Develop core values and skills such as emotional intelligence, active listening, and powerful questioning.
5. Apply proven models and frameworks (e.g., GROW, OSCAR, CIGAR) to structure conversations, set goals, give feedback, and resolve conflict.

• Supervisor or Leader
• Practice Leader
• Deputy Manager
• Registered Manager