Responding to Distress: Communication Skills - Palliative and End of Life Care

Evaluate your own knowledge and skills in recognising and responding to distressed individuals. Learn to apply a structured, evidence-based approach to communication and appreciate the value of person-centred conversations in empowering individuals to control the support they receive. Additionally, learn essential communication principles and skills for effectively addressing concerns.

Learning Outcomes

• Evaluate your own knowledge and skills in recognising and responding to distressed individuals.
• Apply a structured, evidence-based approach to communication.
• Recognise the value of a person-centred conversation in empowering the individual to control the support they receive.
• Recall communication principles and skills that can be used to effectively respond to concerns.

Session details

Where:
This training is delivered via Microsoft Teams.

Please  join the webinar 5 minutes before the start time. You will remain in the waiting room until the facilitator accepts you to join.  

When:

• 21 May 2026, 2pm - 3pm
• 15 July 2026, 2pm - 3pm
• 24 September 2026, 2pm - 3pm

Who:

The session is suitable for registered staff within care homes. If you are unsure if you can attend this webinar please contact socialcareacademy@staffordshire.gov.uk.

This training is equivalent to 60 minutes participatory time for CPD. A certificate will be provided upon completion of this training.

This training does discuss death and dying, and may be upsetting for some audiences.

This training was developed and delivered by the MPFT Palliative and End of Life Care Team (Palliative + EOLC).