Administration  Apprenticeships

Apprenticeships are a vital pathway for individuals seeking to develop their career and skills. These programs offer a unique combination of practical experience and theoretical knowledge, equipping apprentices with the skills and competencies needed to excel in various roles.

Apprentices spend a significant portion of their time working alongside experienced staff, this hands-on approach allows them to apply theoretical knowledge in real-world scenarios

Upon completion of an apprenticeship, individuals are well-positioned to pursue further qualifications and career advancement. Many apprentices continue their education through higher-level apprenticeships.

Customer Service Practitioner and Business Administrator

Customer Service Practitioner (level 2) and Business administrator (level 3)  

Administration staff in social care, such as office administrators and receptionists, play a pivotal role in ensuring smooth day-to-day operations. They handle essential tasks like managing records, scheduling appointments, and coordinating communication. Their support helps maintain an organized and efficient environment, which is critical for the delivery of high-quality care services.

These qualifications are ideal for someone already established in their business administrator role, refining their skills or someone who is looking to develop their foundational knowledge.

Local Partners

Customer Service Practitioner (Stoke-on-Trent College)

Customer Service Practitioner Apprenticeship (South Staffordshire College)

Business Administrator (Stoke-on-Trent College)

Business Administration Apprenticeship (South Staffordshire College)

What to do next

Speak with your line manager or supervisor about your interest in your chosen apprenticeship. You will need to agree which institution will provide your apprenticeship, local Colleges and Universities deliver apprenticeship courses but other options can be identified through the Government apprenticeship training courses page.

There is often financial support available to support an apprenticeship, contact Adele.Cooke@mpft.nhs.uk for a discussion on what levy funding is available.